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Conditions of Use Conditions of Use
Terms and conditions

1. Terms and conditions
  • Purchase:

  • Each order is binding!
  • If the customer does not take the goods on delivery, undertakes to pay double postage for sending and return delivery. The ordered goods are sent usually within the next 5 to 7 working days. In the event of changes due to shortage of goods shop, or other reasons we will inform you either through the e-mail address, or telephone.

  • For larger orders we will contact you by telephone to verify your order.

  • Opening hours: Mon-Fri: 14:30 to 18:30 pm except Tuesdays.

  • Cancel Order

  • The buyer may cancel order no later than 24 hours after submitting order, and e-mail to info@sanctuary.sk in e-mail subject must be the word CANCEL or by phone: 00421/0907 723534th If the buyer cancels an order later than 24 hours within the said period, the seller will accept such cancellation only after prior agreement with the buyer.

    Information about customers are not collected.
    If the customer decides to purchase, he/she must state his/hers identification data.
    These data are required for shipping.
    Data are used only for the needs of the seller and are not provided to another entity and third parties.
2. Delivery:
We deliver through the Slovak-post to the address specified by you.

Payment by bank transfer is possible for orders over € 20.00 - after confirmation of goods by Sanctuary.sk staff. Customers paying via bank transfer will be dealt with first. Immediately after receiveing payment to our account, your order will be send with high priority.

Payment in cash shall be made in a person after receiving goods, which is currently only possible in Bratislava after the phone call arrangement.

Minimum order price is € 10.00, - excl. shipping

Goods must be checked for damages immediately after taking at the post office and in case of damaged goods these has to be reported to Slovak Post employees.

3. Shipping:
a. Shipping and handling: €3.95,-
b. PShipping and handling for CZ a EU orders:
        - up to 1kg: €7.00,-
        - up to 2kg: € 11.00,-
        - over 2kg: individualy

4. Payment conditions We offer our customers three most common methods of payment for goods:
    A. Sending mail order goods - Payment is made upon goods receipt at the post office.
    B. Bank transfer - to account 292 088 9614/1100 for orders over € 20.00 after confirmation of goods
    C. Payment in cash - is available for personal collection only. Personal collection is only possible in Bratislava after agreement by phone (0907 723534).

All prices quoted in our price list are final, including VAT - business operator is not subject to VAT.
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